S3 sudden death - Xtratime Community
 
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post #1 of 12 (permalink) Old January 18th, 2014, 16:50 Thread Starter
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S3 sudden death

I have had my Samsung Galaxy S3 approx 18 months so it's within warranty, only recently I had left it to charge overnight and when I woke up the phone wouldn't turn back on. I've looked online and apparently there's something called the sudden death syndrome where S3 phones just suddenly die.

I sent my phone off to EE repair centre and they inspected my phone and sent it back. According to them I supposedly had internal water damage. I don't understand how that happened as I've never dropped my phone in water and it's never been in a humid environment for it to be damaged by condensation.

I think I'm being fobbed off but obviously have no way of proving it. Anyway, just wondering if anyone's experienced something similar and if they found solution? I still have 7 months remaining in my contract, that's me basically paying approx 250 for a dead phone. Quite tempted to just cancel my contract out of principle but that will obviously affect my credit ratings. I'm quite pissed off about it so any advise would be appreciated.
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post #2 of 12 (permalink) Old January 18th, 2014, 19:52
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Interesting case indeed.

I would insist they either fix that item or give you a new one, even if you have to pay something extra

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post #3 of 12 (permalink) Old January 19th, 2014, 14:02
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Yeah, but if the finding is water damage, then it's Ryfa's negligence and they're absolved of any duty to replace the phone. If they wanted to give Ryfa a BS excuse, that's the most obvious one which justifies their doing nothing.

Ftr, Ryfa, my iPhone 4 "died" the other day. I knew the battery was fine but I tried putting on the charger again and that didn't work. One of my mates who deals in phones told me what the fix was: just press the home button along with that camera button on top and hold it for like 15 seconds. The phone rebooted and was fine. Apparently it was just a software crash. I don't know if something similar would have worked for you, but maybe try it if anything goes wrong in the future. I guess the repair centre would have sorted it our for you if that's all it was, but maybe they prefer the free phone they can sell on the secondary market.

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post #4 of 12 (permalink) Old January 19th, 2014, 23:36 Thread Starter
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I've tried everything. Even changing the battery to holding every button down. And nothing .

The phone is apparently beyond "economical repair" which I'm assuming means it'll cost more than the value of the phone to fix.

Oh well...No more Samsung or EE once my contact is over. That'll teach 'em .
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post #5 of 12 (permalink) Old January 19th, 2014, 23:42
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i'm surprised samsung doesn't have a system to repair phones like yours..

i switched from a sony xperia to a samsung s4 recently, can't be happier aside from the ugly timescape UI. hope the same doesn't happen to me

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post #6 of 12 (permalink) Old January 19th, 2014, 23:48
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I don't know anything about this issue in particular, but I've had problems with my S2 for years. It shuts down by itself for no reason and then it won't start up again, no matter what you try. You have to remove the battery and put it in again and only then does it start again. Oddly enough, the battery may be completely full when it shuts down but when it starts up again it's almost empty.

Once my contract expires, it's no Samsung for me either anymore.

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post #7 of 12 (permalink) Old January 19th, 2014, 23:56 Thread Starter
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Originally Posted by bjkshvili View Post
i'm surprised samsung doesn't have a system to repair phones like yours..

i switched from a sony xperia to a samsung s4 recently, can't be happier aside from the ugly timescape UI. hope the same doesn't happen to me
I loved my S3. It was/is an awesome phone. Generally, I've always had Samsung phones and they've always been great even when dropped or even when it's come in contact with water.

One more point, if it was water damage wouldn't the phone show signs by acting funny? how does a phone go from working perfectly to just dying in one moment? it's why I find it so hard to believe that it could be water damage.
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post #8 of 12 (permalink) Old January 20th, 2014, 03:50
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Water damage is something that they can use to legitimately reject a warranty claim, but is also something that can happen to a phone without actually causing any issues.

It could just be that you sustained water damage (enough for them to prove) weeks if not months ago. Now you have another issue, but they are rejecting the claim on the grounds of water damage.
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post #9 of 12 (permalink) Old January 20th, 2014, 07:38
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Ryfa, think back. Did you ever use your phone in the shower or jump in a pool with it.

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post #10 of 12 (permalink) Old January 21st, 2014, 01:57
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Ryfa, think back. Did you ever use your phone in the shower or jump in a pool with it.
Didn't you read the thread? Phone's dead mate, all her pictures are gone.

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post #11 of 12 (permalink) Old January 22nd, 2014, 19:13
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As expected: http://news.yahoo.com/cnnmoney-says-...155011817.html

Hopefully they'll learn something from it and start to produce better products.

Actually, for a long time they did. That's how they got to be so big. In fact, in the 80's their slogan was 'technology that works for life'.

With their current phones the slogan could be 'technology that works for a day, then you have to recharge it'.

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post #12 of 12 (permalink) Old January 27th, 2014, 20:37
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Quote:
Originally Posted by Ryfa View Post
I have had my Samsung Galaxy S3 approx 18 months so it's within warranty, only recently I had left it to charge overnight and when I woke up the phone wouldn't turn back on. I've looked online and apparently there's something called the sudden death syndrome where S3 phones just suddenly die.

I sent my phone off to EE repair centre and they inspected my phone and sent it back. According to them I supposedly had internal water damage. I don't understand how that happened as I've never dropped my phone in water and it's never been in a humid environment for it to be damaged by condensation.

I think I'm being fobbed off but obviously have no way of proving it. Anyway, just wondering if anyone's experienced something similar and if they found solution? I still have 7 months remaining in my contract, that's me basically paying approx 250 for a dead phone. Quite tempted to just cancel my contract out of principle but that will obviously affect my credit ratings. I'm quite pissed off about it so any advise would be appreciated.
I had s3. it have never happen to me.

in fact in here when s4 launch there was offer to return old s3 and get some discount if buying s4.

i can share one case of here which i read. same as your. phone dead so guy gone in service centre as in guerentee. as per rules he shoud get new phone or this fixed. service centre say it got spoil due to water. so guy responsibel for it.

he challange this and take it to consumer court. they have told service centre it is their duty to prove to neutrel body why phone is wet/ was in water and demege by it and not duty of guy to prove it not wet. maybe you shoud also just challange them.

i didnt understand part of credit ratings which you said.
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